How to Download and Use WhatsApp Business App for Your Small Business
WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users across 180 countries. But did you know that there is also a WhatsApp Business app that is designed specifically for small businesses? If you are a small business owner who wants to communicate more efficiently with your customers, grow your sales, and showcase your products and services, then you should consider downloading and using WhatsApp Business app.
What is WhatsApp Business and why you should use it
WhatsApp Business is an app that enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more. *Data charges may apply. Contact your provider for details.
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WhatsApp Business also offers some additional features that are tailored for small businesses, such as:
BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information like your website, location, or contact information.
BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate when you're away or Greeting message to send your customers an introductory message when they first message you.
LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the Call me option to receive the code over a phone call.
RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.
WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.
By using WhatsApp Business, you can benefit from the following advantages for your small business:
Earn trust: Make a great first impression with a business profile that provides helpful information for your customers in one place.
Showcase your products: Show people all that your business has to offer and simplify the shopping experience for your customers.
Respond with ease: Greet people the moment they start a conversation and respond to messages even when youre away so your customers always feel seen and heard.
Build relationships: Respond instantly to incoming messages, assist sales and manage your customer communication.
Increase sales: Make transactions easier with special features that help you showcase your products and services, set prices and share items with customers in just a few taps.
Attract new customers: Drive the discovery of your business and encourage engagement with new customers to help grow sales.
How to download WhatsApp Business app
If you want to download WhatsApp Business app, you need to meet the following requirements and compatibility:
The requirements and compatibility of WhatsApp Business app
According to the WhatsApp Help Center, the WhatsApp Business app is compatible with the following devices and operating systems:
Device
Operating system
Android
Android 4.1 or newer
iPhone
iOS 10 or newer
Windows Phone
No longer supported as of December 31, 2019
KaiOS
KaiOS 2.5.1 or newer, including JioPhone and JioPhone 2
You also need to have a valid phone number that can receive calls or SMS messages to verify your account. You can use a landline or a fixed number, but you will need to select the Call me option during verification. You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number. It's not possible to have one phone number linked to both apps at the same time.
The steps to download WhatsApp Business app on your mobile device or desktop
To download WhatsApp Business app on your mobile device, follow these steps:
WhatsApp Business uygulamasını indirin
WhatsApp Business nasıl kurulur ve kullanılır
WhatsApp Business ile müşterilerinize daha iyi hizmet verin
WhatsApp Business özellikleri nelerdir ve avantajları nelerdir
WhatsApp Business hesabı oluşturmak için adım adım rehber
WhatsApp Business API nedir ve nasıl alınır
WhatsApp Business katalogu nasıl oluşturulur ve yönetilir
WhatsApp Business mesaj şablonları nasıl hazırlanır ve gönderilir
WhatsApp Business otomatik yanıtlayıcı nasıl ayarlanır ve kullanılır
WhatsApp Business istatistikleri nasıl görüntülenir ve analiz edilir
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WhatsApp Business ile WhatsApp Messenger arasındaki farklar nelerdir
WhatsApp Business desteklenen cihazlar ve işletim sistemleri nelerdir
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WhatsApp Business ile ilgili sık sorulan sorular ve cevapları
WhatsApp Business proqramını endirin
WhatsApp Business necə quraşdırılır və istifadə edilir
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WhatsApp Business xüsusiyyətləri nələrdir və faydaları nələrdir
WhatsApp Business hesabı yaratmaq üçün addım-addım təlimat
WhatsApp Business API nədir və necə əldə edilir
WhatsApp Business kataloqu necə yaradılır və idarə edilir
WhatsApp Business mesaj şablonları necə hazırlanır və göndərilir
WhatsApp Business avtomatik cavablandırıcı necə ayarlanır və istifadə edilir
WhatsApp Business statistikaları necə görünür və təhlil edilir
WhatsApp Business pulsuzdur yoxsa ödənişlidir
WhatsApp Business ilə WhatsApp Messenger arasındakı fərqlər nələrdir
WhatsApp Business dəstəklənən cihazlar və əməliyyat sistemləri nələrdir
WhatsApp Business təhlükəsizdir və məlumatlarınız necə qorunur
WhatsApp Business ilgili tez-tez verilmiş suallar və cavabları
Go to the Google Play Store or the Apple App Store and search for WhatsApp Business app.
Tap Install or Get to download the app for free.
Open the app and tap Agree and Continue to accept the terms of service.
Select your country from the drop-down list and enter your phone number in international format. Tap Done or Next.
Enter the 6-digit verification code that you receive via SMS or phone call. If you don't receive the code, tap Resend SMS or Call me.
Restore your chat history from a backup, if you have one. You can also skip this step and restore later.
Enter your business name and choose a category that best describes your business. You can also add a profile picture for your business.
Tap Next to finish setting up your account.
To download WhatsApp Business app on your desktop, follow these steps:
Go to [2]( and click Download for Windows or Download for Mac, depending on your operating system.
Open the downloaded file and follow the instructions to install the app on your computer.
Open the app and scan the QR code using your mobile device. To do this, open WhatsApp Business app on your phone, tap More options or Settings, and select WhatsApp Web/Desktop.
You will see your chats and contacts on your computer screen. You can now use WhatsApp Business app on your desktop.
How to use WhatsApp Business app
Once you have downloaded and set up your WhatsApp Business account, you can start using the app to communicate with your customers and grow your business. Here are some of the ways you can use WhatsApp Business app effectively:
How to set up business messaging tools such as away messages, greeting messages, quick replies, and labels
WhatsApp Business app provides you with some handy tools that can help you save time and automate some of your messages. You can access these tools by tapping More options or Settings, and selecting Business tools. Here are some of the tools you can use:
Away messages: You can set up an automatic message that will be sent to your customers when you are not available or outside of your business hours. You can customize the message, the schedule, and the recipients of the away message.
Greeting messages: You can set up a message that will greet your customers when they first message you or after 14 days of inactivity. You can customize the message and the recipients of the greeting message.
Quick replies: You can create and save messages that you use frequently, such as answers to common questions or requests. You can use a shortcut to send a quick reply by typing / followed by the keyword of the quick reply.
Labels: You can organize your chats and contacts using labels, such as new customer, new order, pending payment, etc. You can create your own labels and assign them to chats and contacts. You can also filter your chats by labels.
How to showcase your products and services using catalogs and carts
WhatsApp Business app allows you to create a catalog of your products and services that you can share with your customers. A catalog is a collection of items that showcase your products or services, with images, prices, descriptions, and links. You can create a catalog by tapping More options or Settings, and selecting Business tools, then Catalog.
Your customers can browse your catalog and add items to their cart. A cart is a way for your customers to place orders from your catalog. They can send you their cart as a message, and you can review and confirm their order. You can also send them payment links or other information to complete the transaction.
How to respond to your customers using WhatsApp Web or desktop app
If you want to respond to your customers more efficiently from your computer, you can use WhatsApp Web or desktop app. WhatsApp Web is a browser-based version of WhatsApp Business app that syncs with your phone. WhatsApp desktop app is an application that you can download and install on your computer.
To use WhatsApp Web or desktop app, you need to have WhatsApp Business app installed and verified on your phone. You also need to have an active internet connection on both your phone and computer. To log in to WhatsApp Web or desktop app, follow these steps:
Open [3]( on your browser or open WhatsApp desktop app on your computer.
Open WhatsApp Business app on your phone, tap More options or Settings, and select WhatsApp Web/Desktop.
Scan the QR code on your computer screen using your phone.
You will see your chats and contacts on your computer screen. You can now use WhatsApp Web or desktop app to respond to your customers.
How to measure your performance using WhatsApp Business analytics
WhatsApp Business app also provides you with some basic analytics that can help you measure your performance and improve your customer service. You can access these analytics by tapping More options or Settings, and selecting Business tools, then Statistics.
You will see some metrics such as:
Sent messages: The number of messages sent from your account.
Delivered messages: The number of messages delivered to your customers' phones.
Read messages: The number of messages read by your customers.
Received messages: The number of messages received by your account.
You can use these metrics to track how many customers you are reaching, how engaged they are with your messages, and how responsive you are to their inquiries.
Conclusion
In this article, I have explained what WhatsApp Business is, why you should use it for your small business, how to download it on your mobile device or desktop, and how to use it effectively. I hope you have learned something new and useful from this article.
If you are ready to take your business communication to the next level, I encourage you to download WhatsApp Business app and start connecting with your customers. You can download the app for free from the Google Play Store or the Apple App Store, or use it on your desktop by visiting [4]( You can also visit the WhatsApp Business Help Center for more information and support. Here are some FAQs that you might have about WhatsApp Business app: Q: Can I use the same phone number for both WhatsApp Business and WhatsApp Messenger?
A: No, you cannot use the same phone number for both apps at the same time. You need to have a separate phone number for each app. You can use a landline or a fixed number for WhatsApp Business, but you will need to select the Call me option during verification.
Q: Can I transfer my chat history from WhatsApp Messenger to WhatsApp Business?
A: Yes, you can transfer your chat history from WhatsApp Messenger to WhatsApp Business if you are using the same phone and phone number. You will be prompted to restore your chat history from a backup when you set up your WhatsApp Business account. However, you cannot transfer your chat history back to WhatsApp Messenger once you have transferred it to WhatsApp Business.
Q: How can I distinguish between WhatsApp Business and WhatsApp Messenger?
A: WhatsApp Business has a different logo than WhatsApp Messenger. The logo of WhatsApp Business is a letter B inside a green chat bubble, while the logo of WhatsApp Messenger is a phone icon inside a green chat bubble. You can also see a label that says Business under the name of the contact or group that is using WhatsApp Business.
Q: How can I protect my privacy and security on WhatsApp Business?
A: WhatsApp Business uses end-to-end encryption to protect your messages and calls from being accessed by anyone else, including WhatsApp. You can also set up two-step verification to add an extra layer of security to your account. You can also block or report any unwanted or abusive messages or contacts on WhatsApp Business.
Q: How can I get more customers to use WhatsApp Business with me?
A: You can promote your WhatsApp Business number on your website, social media, business cards, flyers, or any other marketing materials. You can also use a QR code that customers can scan to start a chat with you. You can create and download your QR code by tapping More options or Settings, and selecting Business tools, then Short link. 44f88ac181